2/17/2010 Gabe Hampton
Logan, UT 84341
T- Mobile Inc.
1290 SE 38th St.
Bellevue WA, 98006
Robert Dotson CEO/President
Mr. Dotson,
The purpose of this letter is to extend my gratitude to your company for the excellent customer service provided. I have been a T-Mobile customer for 3 years now and I can say without equivocation that the customer service rendered by T-Mobile is the industry standard.
If I ever have an issue, as issues do creep up, it is always resolved in a professional and cheerful manner. The associates sound happy to speak to me and are sincerely concerned and engaged. Before I was a valued T-Mobile customer I received cell phone service through AT&T and Verizon. Those companies do not hold a candle to T-Mobile. Even though the area I live in gets better reception through the aforementioned companies, I continue to be a T-Mobile customer based solely on the premise of the superior customer service.
Thank you for your time.
Sincerely,
Gabe Hampton
Logan, UT
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T- Mobile Inc.
ReplyDelete1290 SE 38th St.
Bellevue WA, 98006
Robert Dotson CEO/President
Mr. Gabe Hampton
#############
Logan, UT 84321
Mr. Hampton,
Thank you for your recent correspondence. Here at T-Mobile we pride ourselves on providing excellent customer service. We feel that this should be our culture and privilege not our hassle or obligation.
We are sorry to hear that the coverage in your area is not on par with other carriers. Rest assured that T-Mobile is doing everything within it's control to provide top notch service across the board.
Sincerely,
Robert Dotson, CEO/President T-Mobile, Inc.